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Now that's some serious power.

Halo x Fabio Wardley in Las Vegas

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Now that’s some serious power.

Halo x Fabio Wardley

Learn More >
CallBuzz Integration
AI call handling built for MSPs. CallBuzz answers every call, creates structured tickets in Halo in real time, and alerts your on-call tech instantly via SMS.
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Overview

CallBuzz is an AI-powered voice answering service built specifically for MSPs. It answers every inbound call, speaks naturally with callers, gathers issue details through real conversation, and creates clean, structured tickets directly in Halo in real time with no manual entry required.

Callers are identified by phone number using the contacts in your Halo tenant, and tickets are created with the correct contact, company, and priority automatically.

CallBuzz also excels at sales calls. Its Company Brain understands your services and processes, qualifies leads automatically, and texts your sales rep with full caller details. If your rep is available, CallBuzz warm transfers the call with full context. If unavailable, it captures everything and flags it as urgent so no opportunity slips through.

Beyond ticketing and sales, CallBuzz includes SMS escalation for after-hours calls, on-call tech rotation scheduling, and smart outage awareness that automatically updates your welcome message when major providers like Microsoft, Google, or Amazon experience issues.

MSPs use CallBuzz for after-hours coverage, overflow during business hours, or as their primary answering line, replacing traditional answering services at a fraction of the cost while delivering faster response times and a better client experience.

Website

callbuzz.ai

Integration Type

Third-Party

Linked Guides / Articles

Coming Soon

Integration Features

Real-Time Ticket Creation:
CallBuzz creates fully structured tickets in Halo during the call, not after.
Each ticket includes the caller's name, company, issue description, impact, and urgency, all captured through natural conversation with no manual entry required.

Automatic Caller Identification:
Inbound callers are matched to contacts in your Halo tenant by phone number.
Known callers are greeted by name, and their tickets are automatically associated with the correct contact and company record.

ITIL Impact and Urgency Classification:
The AI determines who is affected and how time-sensitive the issue is during the conversation, mapping directly to your Halo tenant's Impact and Urgency matrix so tickets arrive with the correct priority already set.

Company Brain:
CallBuzz learns your services, processes, and common client questions so it responds naturally and knowledgeably without relying on rigid scripts.
Every conversation feels like an extension of your team.

Sales Call Handling and Warm Transfers:
When a caller expresses interest in services, CallBuzz qualifies the lead and texts your sales rep with full caller details.
If available, the rep accepts and receives a warm transfer with full context.
If unavailable, CallBuzz captures everything and flags it as urgent so no opportunity is missed.

SMS Escalation:
After-hours and high-priority tickets trigger instant SMS notifications to your on-call technicians with full ticket context.
Techs can claim tickets directly from the text message, and if no response is received, CallBuzz automatically escalates to the next tech in the rotation.

On-Call Tech Rotation Calendar:
Schedule on-call rotations weeks, months, or years in advance using a visual calendar built into the dashboard.
Current and upcoming schedules are managed in one place with no manual updates needed.

Smart Outage Awareness:
CallBuzz monitors major provider status pages including Microsoft 365, Google Workspace, and AWS, and automatically updates your welcome message when outages are detected.
Callers are informed of known issues before a ticket is created, reducing duplicate tickets during widespread incidents.

Custom Ticket Title Formats:
Configure your preferred ticket title structure from the dashboard to match your existing Halo workflows and naming conventions.
Every ticket arrives formatted exactly how your team expects.