ITSM Software For Public Sector

Reduce overheads and deliver an intuitive experience for your users.

HaloITSM is trusted throughout the public sector including within councils, emergency services and central government.

Focus on what matters most in the public sector

Deliver a modern IT experience whilst minimising overheads.

By offering an intuitive platform, with fully web based configuration and built-in best practice, HaloITSM delivers a feature rich solution with low Total Cost of Ownership.

You're in good company

See our customer success stories and learn how HaloITSM transforms IT service delivery for the public sector.

Cardiff City Council

...reduced their ongoing IT costs by implementing HaloITSM

Out of the box best practice

HaloITSM’s out of the box processes make it easy to follow best practice from day one. Take advantage of mature processes used throughout other public sector organisations.

A self-service portal that your users will love

Let your users find and request the exact services they need – from the portal. Because with HaloITSM you can fulfil requests easily, automatically, and with no errors.

Take control of your configuration

HaloITSM is designed to allow you to easily mange your configuration, reducing the Total Cost of Ownership and allowing you to update your workflows whenever you need to.

A solution that you can grow with

HaloITSM is designed to let you grow with the system. All modules are included as standard, therefore if you wish to take a phased approach to utilising modules, you won’t be charged extra at a later date.

Platform

Latest News

Security Response Report: SQL Injection Vulnerability

HALO and Virima Announce Strategic Partnership to Power Next-Gen ITOM and Service Mapping

HALO announces Adam Godfrey as EVP of Field Operations

Software

HaloITSM

The unified Service Management solution, redefined for Enterprises demanding best-in-class results.

HaloPSA

Intuitive, all-inclusive PSA solution, built to transform and modernise the delivery of managed IT services.

HaloCRM

Unify customer-facing teams to boost leads, conversions and customer service with the all-in-one CRM.

Solutions

By Use

By Sector

Customers

Company

Partner

ITSM Features

Overview

Explore all HaloITSM features.

✦ Artificial Intelligence

Industry-leading AI functionality.

Incident Management

Deliver faster, ITIL-Aligned resolutions.

Problem Management

Minimise and prevent IT errors.

Knowledge Management

Capture, develop and share knowledge.

Change Control

Standardise change procedures.

What's new at Halo

Security Response Report: SQL Injection Vulnerability

HALO and Virima Announce Strategic Partnership to Power Next-Gen ITOM and Service Mapping

HALO announces Adam Godfrey as EVP of Field Operations

Solutions by Sector

Solutions by Use

Resources

Compare ITSM Software

Featured Guides

Introduction to HaloITSM

Get started with HaloITSM.

Leveraging AI in Halo

Harness the full potential of AI within HaloITSM.

Custom Integrations / Runbooks

Connect to any third-party API.

Event Management

Set up, create, and oversee events in Halo.