[hfe_template id='1680'] Using Category Group as Ticket Rule Criteria | HALO

Using Category Group as Ticket Rule Criteria

Released in Version: 2.96.1

'Category Group', 'Category 2 Group', 'Category 3 Group' and 'Category 4 Group' can all be selected as criteria when creating a ticket rule. 

Navigate to Configuration > Tickets > Ticket Rules > Add Criteria:

You can then select either Includes or Does not include for the group that you choose.

[hfe_template id='2416']