To begin creating notifications, head to Configuration > Notifications. Once viewing the list of notifications, you can click on new in the top right-hand corner. This will take you to the notification creation screen.

Key areas to understand are highlighted above. There is a list of notification types and event triggers for notifications. Setting them up correctly allows you to get notified at the right time in your desired channels of communication. The wide range of delivery methods as well as a criteria table allows you to customise your notifications at a much more granular level than ever before!

Further information on how much you can do with notifications within HaloITSM can be found in our guide.

Personal Notification

Personal notifications can also be configured by navigating to the “My Account" area. Under the preference tab, there is a section where you can subscribe, create, and edit your own notifications.

The first part of this notification configuration is designated to notifications that can be subscribed to by agents. These are notifications that exist in the system already and agents have the option to opt out or in of their available notifications.

The second option is the personal notifications, agents can create and edit their own notifications. These are custom notifications for this Agent only.

Setting up the right notifications can help maintain a more organized, responsive, and efficient ticketing process, ultimately enhancing the overall quality of IT services so feel free to reach out to the team to learn more!