Related Articles:
- Notifications
These are all of the types of notifications you can set globally as an administrator, these will trigger notifications by the configured method to the intended recipients.
- Agent Notification:
- This will notify any agents who are subscribed to this notification.
- Agent Notification (Single Agent):
- This will notify a fixed agent of an event. These are often personal notifications.
- This will notify a fixed agent of an event. These are often personal notifications.
- Team Leader Notification:
- This will notify the Team Leader of any Team/Section within which a notification condition is set.
- Department manager Notification:
- This does the same as above but for Department Managers.
- Notify All Agents:
- This notifies all agents when triggered. Often used for high priority notifications or events.
- Recipient of a Ticket:
- Will notify the end user of a ticket if the ticket triggers an event.
- End-User Notification:
- This notifies a fixed end-user when triggered.
- This notifies a fixed end-user when triggered.
- Fixed Email Notification:
- Notifies a given email address, can be used for team email groups or monitoring services.
- Notifies a given email address, can be used for team email groups or monitoring services.
- Slack Notification:
- Updates slack for the given channel integrated.
- Updates slack for the given channel integrated.
Adding Agents to an Agent Notification
To add agents to an existing notification:
- Navigate into the notification.
- Click on the agents tab.
- Press the ⊕.
- Select the agent to add.
- Click "Save".
