[hfe_template id='1680'] Linking one Appointment to a Ticket to Link all Appointments in the Same Series | HALO

Linking one Appointment to a Ticket to Link all Appointments in the Same Series

Released in Version: 2.100.1

Depending which version you are on: in the configuration for the Exchange Calendars integration, you can enable ''When linking a recurring appointment to a ticket, link all appointments in the series":

Configuration > Calendars and Appointments > Exchange Calendars:

If you are on a later version of Halo this could be located in Configuration > Calendars and Appointments > General Settings this is within the Integration Settings dropdown:

When enabled and linking a recurring appointment to a ticket which was imported from exchange calendars or on the later versions (based off of where the setting is located on your instance) any calendar integration, all appointments in the series will also be linked to that ticket.

Any other appointments form the series imported in the future will also be linked upon import.

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