In this lesson we will cover:

– Configuring the Attachments Tab as a Table

Configuring the Attachments Tab as a Table

You can set the attachments tab on a ticket to show as a table (this is a global setting):

Configuration > Tickets > General Settings > Advanced:

Fig 1. Show the Attachments tab as a table view checkbox 

Having this setting enabled will mean you can do actions on multiple attachments at the same time, such as deleting selected attachments. 

Double clicking a row will download the attachment:

Fig 2. Attachments tab on a ticket