Setting up Monaco SQL Editor On-Prem

A guide explaining how to configure Monaco SQL Editor Locally for an On-Prem Instance of Halo In this guide we will cover: – Why you may need to configure this locally – How to configure this locally – Troubleshooting Why you may need to configure this locally Depending on your On-Prem setup your webapp server […]

Accessing your On-Prem Logs

This guide details how you can find your On-Prem Halo instance logs to help with troubleshooting an issue. You may be asked to provide these if you host Halo yourself, On-Prem. The logs for your API and Auth server are stored by default in the root directory of your IIS site, under the corresponding folders. […]

Providing your On-Prem Halo DB for Debugging

This guide details how you can provide a backup of your On-Prem Halo database (DB) to the Halo development team for debugging purposes. Please only do this if requested by our development team. To begin, you will need to follow the steps outlined in this guide: https://support.haloservicedesk.com/kb?id=1706 and then provide us with the public key […]

Setting up the “Instances” area for On-Prem Halo Instances

The Instances area in Halo allows you to see config changes to each of your Halo instances and push config changes from UAT to Production. This is available automatically in Hosted Halo, but for On-Prem Halo this works a little different and requires some manual set up. To use this feature with On-Prem Halo, each […]