Co-Managed IT
In this guide we will cover: – What is Co-Managed IT? – How to set up a Co-Managed agent – How tickets can be passed between co-managed and normal agents – Restricting FAQ list and reporting access – Worked Example What is Co-Managed IT? Co-Managed IT allows for collaborative IT management, in which a businesses' […]
Add an external agent to Halo and restrict their access
This article will cover how to add an agent to your Halo instance and restrict their access to Halo, this is useful for any external agents who might need to use the system to update tickets for their organisations but shouldn't have access to the wider system as a whole. The first step in this […]
