Introduction to HaloITSM
In this guide we will cover: – The basics of each part of HaloITSM along with the appropriate terminologies Associated Admin Guides: Actions Agents Custom Fields General Settings (Asset Management) General Settings (Tickets) Items & Stock Control Self Service Portal Services Service Level Agreements Statuses Views Related Guides: Actions AI Report Builder Customer, Site and User […]
Release Notes
In this guide we will cover: – Finding the Release Notes Area – Searching for Release Notes – Version Explanations – Release Cycle Finding the Release Notes Area In the top right hand corner, find the question mark icon. Fig 1. Help area Click the Show Release Details link shown in Fig 2. Note: If […]
