Do I need to use multitenancy?
The Multitenancy feature allows you to create multiple separate Organisations, each with its own Departments and Teams. Agents can then be assigned to one or more of these Departments and Teams across all Organisations. Your Customers are then assigned to one or more Organisations. Agents will then only have access to the Customers that are assigned to the Organisations that they are a part of.
An example use case of this could be:
- Two Service Providers are working closely together and want to use the same system. They may have a shared customer list or their own customers or a combination of the two.
- Your Service Provider is split so that only specific individuals are able to work with specific Customers.
